Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status.
1. Please send an email to our customers service at with the message title “Request to Cancel Order” and state the reason for cancellation.
2. Orders that are in shipping or shipped will not be able to cancel.

How to track my order?

1. Nationwide –
2. Best Express –

How much is the shipping cost?

Please check the below chart for shipping costing.

West Malaysia

Total Weight West Malaysia Estimated Delivery Time
0-2 kg
Every next sequence kg
RM 10.00
RM 1.50
3-5 Days

East Malaysia

Total Weight East Malaysia Estimated Delivery Time
First 1 kg
Every next sequence kg
RM 15.00
RM 12.00
4-7 Days
Can I request to combine multiple order?

Yes, we can combine when it’s possible.

The product I bought, is spoilt or damage?

Its unlikely to happen, but if happen, pls contact us at or whatsapp us or whichever way as long as it’s convenience for you as soon as possible.

What if I need to ask question or do troubleshooting? Who can I contact?

Don’t worry, pls contact us at or WhatsApp us or whatever it’s at your convenience.

I still have doubts!

Sorry that we’re unable to clear your doubts. Please don’t hesitate to send us an email to for us to clear your doubts.

Let's keep in touch!

Do you have an inquiry about sewing machine or sewing needs? Would you like to get in touch with our Sales Experts? Our Customer Service Team is always happy to help!